01 Who We Are
phskyapp is an online gaming and sports betting platform operated under the brand name phskyapp at the domain phskyapp.best. We are a Philippine-focused gaming operator holding the required authorisations from the relevant Philippine gaming authority to provide real-money online gaming services to eligible Filipino players.
For the purposes of the Republic Act 10173 — also known as the Data Privacy Act of 2012 — phskyapp acts as the personal information controller in respect of all personal data collected through the phskyapp platform, website, and customer support channels. This means phskyapp determines the purposes and means of processing your personal data and bears the corresponding obligations and responsibilities under Philippine data privacy law.
This Privacy Policy applies to all individuals who access, register on, or interact with phskyapp in any capacity — including registered players, prospective players who visit the website without registering, and individuals who contact phskyapp's customer support team.
Questions about your privacy? You can contact the phskyapp Data Protection Officer at support@phskyapp.best at any time. We will respond to all data privacy enquiries within five business days.
02 Personal Data We Collect
phskyapp collects the minimum amount of personal data necessary to provide the services you use and to comply with our legal and regulatory obligations. The categories of data we collect are described below.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued Philippine ID | Registration and KYC verification |
| Contact Data | Mobile number, email address, home address | Registration |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Deposits, withdrawals, KYC |
| Gaming Data | Bet history, game sessions, wagering amounts, bonus usage, win/loss records | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Every platform visit |
| Communication Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Preference Data | Notification preferences, language settings, responsible gaming tool settings | Account settings updates |
phskyapp does not collect sensitive personal information as defined under RA 10173 — such as health data, religious beliefs, or political affiliations — unless you voluntarily provide such information in the context of a responsible gaming self-declaration or a similar welfare-related process.
phskyapp keeps your data secure so you can focus on the game.
03 How We Collect Your Data
phskyapp collects personal data through the following methods:
Directly From You
The majority of your personal data is collected directly when you interact with phskyapp — when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, claim a bonus, contact customer support, or update your account preferences. You provide this data voluntarily, but some of it is mandatory for phskyapp to provide its services or to comply with regulatory requirements.
Automatically When You Use the Platform
When you visit phskyapp.best or use the platform, we automatically collect technical data including your IP address, the type of device and browser you are using, pages visited, time spent on pages, referring URLs, and session information. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 7.
From Third Parties
phskyapp may receive personal data from third parties in certain circumstances — for example, from identity verification providers during KYC checks, from payment processors such as GCash and Maya in connection with transactions, or from responsible gaming databases maintained by Philippine gaming authorities where you have previously registered a self-exclusion request.
04 Why We Use Your Personal Data
phskyapp uses your personal data only for defined, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises how phskyapp uses your data and the corresponding lawful basis for each purpose:
- Account registration and management — to create and maintain your phskyapp account, verify your identity, and give you access to the platform's services.
- Processing deposits, bets, and withdrawals — to handle all financial transactions connected to your phskyapp account accurately and securely.
- Regulatory compliance and KYC — to satisfy the identity verification, anti-money laundering (AML), and responsible gaming obligations imposed on phskyapp by Philippine gaming regulations.
- Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, multi-accounting, collusion, bonus abuse, and other integrity violations that could harm phskyapp or other players.
- Customer support — to respond to your enquiries, resolve complaints, and provide assistance when you need it.
- Platform improvement — to analyse how players use phskyapp and to improve the platform's design, features, and overall experience.
- Marketing communications — to send you information about phskyapp promotions, bonuses, and new features, where you have consented to receive such communications.
- Responsible gaming monitoring — to monitor your gaming activity for indicators of problem gambling and, where appropriate, proactively offer responsible gaming tools or intervention.
phskyapp will never sell your personal data to any third party for their own marketing purposes. Your data belongs to you, and phskyapp's use of it is strictly limited to the purposes described in this policy.
Your data at phskyapp is used only to serve you better — never sold or misused.
05 Legal Basis for Processing
Under the Data Privacy Act of 2012, phskyapp must have a lawful basis for processing your personal data. Depending on the purpose, phskyapp relies on one of the following legal grounds:
- Contractual necessity — processing required to fulfil our obligations to you under the phskyapp Terms and Conditions, such as operating your account, processing transactions, and settling bets.
- Legal obligation — processing required for phskyapp to comply with Philippine gaming regulations, AML legislation, KYC requirements, and other applicable laws.
- Legitimate interests — processing necessary for phskyapp's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your privacy rights.
- Consent — processing carried out on the basis of your freely given, specific, and informed consent, such as receiving marketing emails or SMS notifications. You may withdraw this consent at any time through your account settings.
06 Sharing Your Personal Data
phskyapp shares your personal data only with parties who genuinely need access to it to help us provide our services or to meet our regulatory obligations. We do not share your data broadly and we require all third parties who receive your data to handle it with the same level of protection that phskyapp applies.
Payment Processors
When you make a deposit or request a withdrawal, the relevant transaction data is shared with your chosen payment provider — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa, or Mastercard — to the extent necessary to process the transaction. These providers operate under their own data privacy policies and Philippine financial regulations.
Identity Verification Providers
During KYC verification, phskyapp shares limited identity data with trusted third-party verification providers who check your submitted documents against authoritative Philippine databases. This is a regulatory requirement and not optional.
Regulatory Authorities
phskyapp is required to report certain information to Philippine gaming authorities, AML bodies, and law enforcement agencies where legally required or where there is reasonable suspicion of financial crime, fraud, or a threat to public safety. phskyapp will always comply with lawful data requests from Philippine authorities.
Service Providers
phskyapp uses carefully selected third-party service providers to assist with platform operations — including cloud hosting, data analytics, customer support software, and email delivery. These providers access personal data only to the extent needed to deliver the specific service and are contractually bound to maintain data confidentiality.
No Sale of Data: phskyapp does not sell, rent, or trade your personal data to third parties for any marketing or commercial purpose. Full stop.
07 Cookies and Tracking Technologies
phskyapp uses cookies and similar tracking technologies on phskyapp.best to make the platform work properly, to remember your preferences, and to understand how players use the site so we can keep improving it.
Types of Cookies We Use
- Essential cookies — these are necessary for the phskyapp platform to function. They include session cookies that keep you logged in during a visit. Disabling these will prevent the platform from working correctly.
- Functional cookies — these remember your preferences, such as language settings and responsible gaming tool configurations, so you don't have to re-enter them every time.
- Analytics cookies — these help phskyapp understand which pages are visited most, how long players spend on different sections, and where players navigate from. This data is used in aggregate to improve the platform experience.
- Security cookies — these help phskyapp identify and prevent fraudulent login attempts and protect your account from unauthorised access.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the phskyapp platform. Analytics and functional cookies can be disabled without affecting core functionality, though some preferences may not be saved between sessions.
08 How Long We Keep Your Data
phskyapp retains personal data for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable Philippine law and gaming regulations. The general retention periods are as follows:
- Active account data — retained for the duration of your registered account at phskyapp plus any mandatory post-closure retention period required by regulation.
- KYC and identity documents — retained for a minimum of five (5) years after account closure as required by Philippine AML regulations.
- Transaction records — retained for a minimum of five (5) years after each transaction date.
- Customer support records — retained for three (3) years from the date of the support interaction.
- Marketing data — retained until you withdraw consent or for a maximum of two (2) years from your last interaction with a marketing communication, whichever is earlier.
- Technical and log data — typically retained for 12 months for security and fraud investigation purposes.
When the applicable retention period expires, phskyapp securely deletes or anonymises personal data in accordance with its internal data destruction procedures.
phskyapp protects your privacy so you can enjoy every moment on the platform.
09 Data Security
phskyapp takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
- SSL/TLS encryption is applied to all data transmitted between your device and phskyapp servers, ensuring that your login credentials, payment information, and personal details cannot be intercepted during transmission.
- Encrypted data storage — sensitive data including financial details and government ID information is encrypted at rest within phskyapp's secure data infrastructure.
- Access controls — phskyapp applies role-based access controls internally, meaning staff members can access personal data only to the extent required by their specific job function. All access is logged and audited.
- Two-factor authentication (2FA) is available for all phskyapp player accounts and is strongly recommended to protect against unauthorised login attempts.
- Regular security assessments — phskyapp conducts periodic security reviews, vulnerability assessments, and penetration testing to identify and remediate security risks before they can be exploited.
- Data breach response — phskyapp maintains a documented data breach response procedure. In the event of a breach that affects your personal data, phskyapp will notify you and the National Privacy Commission within the timeframes required by RA 10173.
While phskyapp takes all reasonable steps to protect your data, no digital platform can guarantee absolute security against all possible threats. You can reduce your own risk by using a strong, unique password for your phskyapp account and enabling two-factor authentication.
10 Your Data Subject Rights
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to the personal data phskyapp holds about you. You can exercise any of these rights by contacting our Data Protection Officer at support@phskyapp.best.
phskyapp will respond to all valid data subject requests within fifteen (15) business days as required by the Data Privacy Act. In cases requiring additional investigation, we will notify you of the expected timeline for resolution.
11 Children's Privacy
phskyapp's services are strictly intended for individuals who are at least 21 years of age as required by Philippine gaming regulations. phskyapp does not knowingly collect personal data from individuals below this age threshold.
If phskyapp becomes aware that personal data has been collected from a person below the age of 21 — whether through misrepresentation during registration or any other means — the account will be immediately suspended, any funds held will be handled in accordance with applicable regulatory requirements, and the personal data will be deleted.
If you believe that a minor has registered on phskyapp or that phskyapp holds personal data belonging to a person under the age of 21, please contact us at support@phskyapp.best so we can investigate and take appropriate action promptly.
12 Changes to This Privacy Policy
phskyapp reviews this Privacy Policy regularly and may update it from time to time to reflect changes in our data processing practices, new regulatory requirements, or improvements to how we communicate privacy information to you.
When material changes are made to this Privacy Policy — that is, changes that significantly affect how we process your personal data or your rights — phskyapp will notify you through in-platform notifications, email to your registered address, or a prominent notice on the phskyapp website, with a minimum of seven (7) days' notice before the changes take effect.
The effective date at the top of this policy reflects when the current version was last reviewed and updated. Continued use of phskyapp after the effective date of any update constitutes your acknowledgment of the revised Privacy Policy.
13 How to Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or to the personal data phskyapp holds about you, please reach out through any of the following channels:
- Email: support@phskyapp.best
- Platform support: Log in to your phskyapp account and use the in-platform live chat or support ticket system.
If you are not satisfied with phskyapp's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through their official channels. phskyapp fully supports your right to seek regulatory assistance and will cooperate with any investigation by the NPC.
Data Protection Officer: All formal data subject rights requests and data privacy complaints should be addressed to the phskyapp Data Protection Officer at support@phskyapp.best. Please include "Data Privacy Request" in your subject line.